Desktop Support

Kforce is seeking a Desktop Support/Intune Specialist in Miami, FL, to manage day-to-day endpoint operations for 250-300 devices, including desktops, laptops, mobile phones, and printers. This onsite role involves building and deploying Windows devices using Microsoft Intune, providing Tier 2 support for OS and application issues, and managing mobile devices. The specialist will also handle light networking troubleshooting in Cisco environments and assist with basic VMware tasks, collaborating with a global team to ensure endpoint security and compliance.

Must Have

• Own day-to-day endpoint management for approximately 250-300 devices (desktops, laptops, mobile phones, printers).
• Build, configure, and deploy Windows desktops using Microsoft Intune.
• Provide Tier 2 support for OS issues, drivers, profiles, application installs/updates, and user account assistance.
• Manage and support mobile devices, including enrollment, policies, email profiles, and security/compliance.
• Support printers: setup, drivers, queues, and basic hardware troubleshooting.
• Diagnose and resolve local connectivity issues (switch port, VLAN, DNS/DHCP basics) in a Cisco environment.
• Assist with routine tasks and basic troubleshooting in VMware environments.
• Maintain accurate documentation: build procedures, device inventories, deployment runbooks, and knowledge base articles.
• Uphold endpoint security and compliance standards; Follow change/incident processes.
• 3-5+ years in desktop/endpoint support (enterprise or multi-site preferred).
• Strong customer service, communication, and documentation skills.
• Ability to work fully onsite Monday-Friday.

Perks & Benefits

• Medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• Life, disability & ADD insurance
• Paid time off (for salaried personnel)

Description

Kforce has a client that is seeking a Desktop Support in Miami, FL. Summary: We're seeking a hands-on Desktop Support/Intune Specialist to own day to day endpoint management across approximately 250-300 devices (desktops, laptops, mobile phones, and printers). This role is a full-on site position supporting local users and partnering closely with the global networking team. The ideal candidate is comfortable leading Intune based deployments. Key Responsibilities:

Endpoint & Desktop Management:

• Build, configure, and deploy Windows desktops using Microsoft Intune (including device enrollment and policy/application deployment)
• Provide tier 2 support for ~250-300 endpoints: OS issues, drivers, profiles, application installs/updates, and user account assistance
• Manage and support mobile devices: enrollment, policies, email profiles, and security/compliance
• Support printers: setup, drivers, queues, basic hardware troubleshooting

Networking (Light Troubleshooting):

• Diagnose and resolve local connectivity issues (switch port, VLAN, DNS/DHCP basics) in a Cisco environment
• Collaborate with the global networking team for escalations; global team owns Aruba-this role focuses on local Cisco support

Server/Infrastructure (Exposure):

• Assist with routine tasks and basic troubleshooting in VMware environments (e.g., checking VM status, escalating host/storage issues appropriately)

Operations & Collaboration:

• Partner with Team Lead (Vince) to prioritize tickets and plan deployments
• Maintain accurate documentation: build procedures, device inventories, deployment runbooks, and knowledge base articles
• Uphold endpoint security and compliance standards; Follow change/incident processes

Requirements

• 3-5+ years in desktop/endpoint support (enterprise or multi-site preferred)
• Hands-on experience with Microsoft Intune for Windows device deployment and policy/app management
• Proficiency supporting Windows 10/11, Office/M365, device drivers, and common desktop applications
• Familiarity with mobile device setup and configuration (corporate email, enrollment, basic MDM concepts)
• Basic networking troubleshooting skills in Cisco environments (link/port checks, VLANs, DHCP/DNS, Wi Fi client issues)
• Strong customer service, communication, and documentation skills; Able to work fully onsite Mon-Fri

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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